1. Better Service
An individual “Computer Guy”, or even a full-time technician, only has the knowledge and experience of one single person. Each BCG engineer has access to collaborate with our entire staff. This is why BCG engineers can recommend better solutions and resolve issues faster than any single consultant. We continuously invest in the education and training of our personnel to make sure that your network is cared for by the best in the business.
2. Business-centric technology
Our concern is for your business first, and how technology can help you save and earn money. Each individual business is unique in their computer needs. With our vast business experience in diverse industries including healthcare and legal, we can recommend technology solutions to improve your unique line of business.
3. Proactive maintenance versus reactive response
Did you know that most computer emergencies can be prevented from happening in the first place? It’s true! Most computer service providers only react to emergencies. As part of BCG’s outsourced IT service, our engineers perform routine, proactive maintenance procedures to seek out potential problems and resolve issues before they become a crisis to your business.
4. Lower overall technology costs
The average salary of a full-time computer technician in Texas is over $60,000 per year including taxes and benefits. If that technician is doing his or her job correctly, most of the time your system is running fine and your tech is showing up to work with little or nothing to do. BCG’s clients save thousands of dollars per year by spending money only where needed: routine maintenance and emergency support. With this significant cost savings, our customers have a higher ability to use the dollars they save on technology improvement projects such as faster hardware and productivity-increasing software.
5. Available when you need us most
When your computer systems go down, so does your business. Do you know where your “Computer Guy” is? BCG’s clients enjoy a guaranteed response time in the event of an emergency. In many instances, we’ll be able to remotely diagnose and resolve issues, and get your business back up and running in minutes instead of hours or days.
6. The power of our partners
BCG has established solid relationships with leading product manufacturers and distributors including Microsoft, HP, Fortinet, Dell, Kaseya and Ingram Micro. With these partnerships, our engineers can access their top engineers for technical support assistance, and we can offer our clients competitive pricing for all of their hardware and software purchases.
7. Eliminate the headache of turnover
Each time your fulltime technician quits or your current “Computer Guy” finds another job, you need to re-invest your time and money to recruit and train a new person. During the transition, your business may experience a computer outage with no available help who understands how your systems have been set up. We assign a Systems Administrator to each and every one of our clients. On top of that, our President oversees the work of all of our clients, and in most cases in deeply involved with the IT operations at each client. With BCG, you’ll have several engineers who know everything about your network, all for the price of less than one.
8. Problems fixed before your business suffers
BCG constantly monitors your most critical devices, such as your firewall and server(s). Our engineers can respond quickly to events that may cause downtime and are available to serve your business 24x7x365.
9. Conduct your business anywhere, anytime
Take advantage of the technologies that you already own. For example, if you have Windows 7 Professional and a business class firewall, or a Windows based server, you can access your office computer securely from anywhere in the world! Our expert consultants constantly look for ways to maximize your investment in technology.
10. Superior client loyalty
BCG is proud & fortunate to maintain high customer retention rate. In fact, many of our new clients come from enthusiastic referrals from our happy existing clients.